Reference

Legal framework built for your account

When you open an account with us, you're entering an agreement that protects both your funds and your data.

Account verification in secondsWithdrawal disputes resolved within 48 hoursYour data stays yours — we don't sell it
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REACH OUR LEGAL TEAM

Contact paths for account and legal issues

Our Legal Support desk handles account disputes, data requests, and terms clarification. You can reach them through live chat during lobby hours, email for documentation requests, or phone during business hours. Every legal inquiry gets a ticket number and a response window so you can track your case.

Team online

Live Chat

Open your account lobby and tap Support. Legal queries routed to our desk within 10 minutes during 08:00–22:00 WIB every day.

Email Support

Send account disputes, data-access requests or terms questions to [email protected]. Receive a ticket number and initial response within 24 hours.

Phone Line

Call our Legal Desk at +62-21-XXXX-XXXX weekdays 09:00–17:00 WIB. For withdrawal disputes, have your transaction ID ready.

DATA AND SECURITY

How we protect your legal rights and account data

Your account data is encrypted end-to-end the moment you deposit. We store your identity verification (KTP or passport), payment method details, and transaction history on secure servers in Indonesia.

Encryption Standard

All deposit and withdrawal data travels via TLS 1.3. Your account login uses SHA-256 hashing. Payment details are never stored in plain text on any server.

Data Retention

Identity verification kept seven years per Indonesian tax law. Withdrawal records retained three years. Game history retained for audit; you can download your own anytime.

Account Security

Two-factor authentication available via email or SMS. Withdrawal cooldown of 15 minutes prevents accidental transfers. Suspicious login attempts trigger email alerts.

Data Access Requests

Request your full account data export via Legal Support. Receive encrypted file within five business days. QRIS, GoPay, DANA and OVO transaction receipts included.

Account Closure

Close your account permanently through Settings → Account. All pending withdrawals processed first. Historical data retained seven years for compliance, then deleted.

Dispute Escalation

Unresolved withdrawal disputes go to third-party arbitration after 10 business days. You receive case reference and arbiter contact details via email.

Your most asked legal and account questions

We've collected the real questions players in Yogyakarta, Jakarta and across Indonesia ask us about account terms, data rights and dispute resolution. Each answer walks through exactly how it works on our platform.

Your account enters a 48-hour cooling-off window. Any pending withdrawals are processed first to your original payment method. After 48 hours, your account is marked closed; historical data stays for seven years per compliance rules, then deleted. Login attempts are blocked immediately.

Your identity verification (KTP, passport) is kept seven years to meet Indonesian tax and AML reporting rules. Payment method details — DANA account, OVO wallet ID, GoPay phone number — are retained while your account is active. After closure, payment rails are deleted after 90 days; identity records stay seven years.

First, check your QRIS app — the funds usually clear there before your bank account updates. If it's been 48 hours, open a dispute ticket in Support with your transaction ID. Our Payments team investigates within 10 business days. If unresolved, you're offered arbitration with a third-party referee.

Yes. Contact Legal Support via email with your account ID. You'll receive an encrypted download of your full transaction history — deposits, withdrawals, bets, payouts — within five business days. File includes DANA, OVO, GoPay and QRIS receipt confirmations.

Withdrawals over Rp 5,000,000 trigger an anti-money-laundering check. We verify the destination payment method (your DANA, OVO, GoPay or QRIS account) and your identity one more time. This adds up to 24 hours to the standard 1–5 minute clearing window. You'll see a 'Verification Pending' label in your Withdrawal History.

Email Legal Support with your game reference ID and payout amount. They review the transaction log and game history. Response comes within 10 business days. If you don't accept the outcome, you can request binding arbitration with a neutral third party, and we'll cover the arbitration fee.

Yes — request your data-handling report from Legal Support. It shows which of our teams (Payments, Anti-Fraud, Compliance) can see which data, how long it's stored, and if it's ever shared with third parties. Only payment processors and tax authorities see personal details, and only as required by law.

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